Professional Massage Services (Demo App System)

Booking Details

Full Name

Email

Phone Number

Select Service Choose a service... Foot / Calf Massage - RM 50.00 Foot / Calf / Back Massage - RM 120.00

Booking Policy: Maximum 100 bookings per day. Payment must be completed to confirm your booking.

Total Amount

RM 0.00

Booking Rules

• Maximum 3 bookings per time slot to ensure quality service
• Advanced booking required - same day appointments subject to availability
• Payment must be completed within 30 minutes to confirm booking
• One booking per customer per time slot to prevent duplicate reservations
• Valid email address required for booking confirmations

Available Time Slots

Cancellation Policy

Health & Safety Guidelines

• Please inform us of any health conditions, allergies, or injuries
• Arrive 10 minutes early for health consultation and preparation
• All equipment and facilities are sanitized between sessions
• Therapists follow strict hygiene and safety protocols
• Face masks are recommended for your safety and comfort
• If you feel unwell, please reschedule your appointment

What to Expect

• Professional consultation before treatment begins
• Comfortable, private treatment rooms
• Premium aromatherapy oils and lotions
• Relaxing background music and ambiance
• Post-treatment wellness recommendations

Information We Collect

When you book an appointment with us, we collect the following information:

• Personal details: Name, email address, phone number
• Booking information: Preferred date, time, location, service type
• Payment information: Processed securely through ToyyibPay
• Health information: Only relevant conditions you choose to share

How We Use Your Information

• Process and confirm your massage appointments
• Send booking confirmations and appointment reminders
• Process payments securely through our payment gateway
• Improve our services based on customer feedback
• Respond to customer inquiries and support requests
• Send promotional offers (only with your consent)

Data Security & Protection

• Your personal information is encrypted and stored securely
• Payment processing handled by certified PCI-DSS compliant providers
• Access to your data is limited to authorized personnel only
• Regular security audits and updates to protect your information
• Data backup and recovery procedures in place

Information Sharing & Disclosure

We do not sell, trade, or share your personal information with third parties except:

• Payment processing through ToyyibPay (as required for transactions)
• Legal compliance when required by Malaysian law
• Emergency situations for your health and safety
• With your explicit consent for specific purposes

Your Rights

• Access: Request copies of your personal data
• Correction: Update or correct your information
• Deletion: Request removal of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data

Data Retention

We retain your information for:

• Booking records: 3 years for business and tax purposes
• Payment records: 7 years as required by Malaysian law
• Marketing preferences: Until you opt-out
• Support communications: 2 years

Contact Us About Privacy

For any privacy-related questions or concerns:

• Email: privacy@massagewellness.com
• Phone: +60 12-345 6789
• Mail: Privacy Officer, Massage Wellness Center

Last updated: October 2025 | Complies with Malaysian Personal Data Protection Act 2010

Service Agreement

By booking and using our massage services, you enter into a legally binding agreement with Massage Wellness Center and agree to comply with these terms and conditions.

Booking Terms & Conditions

• All bookings are subject to therapist availability
• Prices are quoted in Malaysian Ringgit (RM) and include applicable taxes
• Payment is required to confirm your booking
• You must be 18 years or older to book services
• Minors (under 18) require parental consent and supervision
• Valid identification may be required upon arrival

Service Limitations & Restrictions

• We reserve the right to refuse service for health and safety reasons
• Services are provided by licensed and certified professionals only
• We are not liable for individual reactions to treatments
• Customers with certain medical conditions may be required to provide medical clearance
• Inappropriate behavior will result in immediate termination of service
• No refund will be provided for terminated services due to misconduct

Payment Terms

• All payments are processed through secure payment gateways
• Payment confirmation is required before service provision
• Prices may change without prior notice
• Additional charges may apply for premium services or products
• Gratuities are appreciated but not mandatory

Liability & Insurance

• Our liability is limited to the cost of the service provided
• We carry professional indemnity and public liability insurance
• Customers are responsible for accurately disclosing health conditions
• We are not responsible for personal belongings left on premises
• Emergency medical care will be provided if needed

Intellectual Property

• All website content, logos, and branding are our intellectual property
• Reproduction of our content without permission is prohibited
• Customer reviews and feedback may be used for marketing purposes

Dispute Resolution

• Any disputes will be resolved through Malaysian law
• Mediation and arbitration preferred over litigation
• Jurisdiction: Malaysian courts have exclusive jurisdiction

Modifications & Updates

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify customers of significant changes via email or website announcements.

Effective date: January 2024 | Governed by Malaysian Law

Refund Eligibility Criteria

Refund Processing Information

Special Circumstances

How to Request a Refund

Refund Request Requirements

• Valid booking confirmation number
• Original payment method details
• Reason for cancellation/refund request
• Supporting documentation (if applicable)
• Contact information for processing updates

All refund requests are reviewed within 24 hours | Customer service available for assistance

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